Legal Advice Online is a legal site providing basic guidance for consumers and small businesses. It provides general legal information to help people understand their legal rights, but is not a substitute for personal legal advice from a solicitor. It is always difficult to cover all relevant aspects by e-mail. As each situation is dependent on the exact nature of the facts, a personal consultation with a solicitor is the only way by which an accurate analysis of individual circumstances can be made.

You are welcome to use Legal Advice Online for your own personal, non-commercial purposes, as is subject to our following disclaimer and conditions of use.

By using the basic service of Legal Advice Online you are agreeing that where no personal consultation has taken place and information has been provided exclusively by e-mail, under no circumstances will it or its affiliates, or any lawyer or consultant connected with this site be responsible for (1) any information contained in, omitted or received from this site, (2) any persons reliance on any such information, whether or not the information is correct, current or complete, (3) the consequences of any action you or any other person takes or fails to take, whether or not based on information provided by us or as a result of the use of the site legal-advice-online.co.uk and their affiliates also have no responsibility for (4) any persons satisfaction with any lawyer or consultant, whether relating to their competence, diligence or otherwise (5) the results of any advice given by or representation from any lawyer or consultant, or (6) the failure or refusal of any lawyer or consultant to offer you his or her services.(7) None of our services include the cost of litigation which should be discussed separately. (8) Use of our services is subject to our fair use policy. What constitutes fair use is at the discretion of the legal services manager. (9) Our areas of practice are subject to change at any time. (10) Our representatives can spend a maximum of 30 minutes making or receiving calls on your behalf under the letter writing and negotiation service. (11) Although our team will use their best endeavours to try and achieve the client's objectives, payment for a service does not guarantee that these objectives will always be reached. (12) All references to the term "solicitor" on this web site may refer to a solicitor who is admitted on the roll of solicitors but is non-practising. 13) Every legal professional providing information from this site will be legally qualified and posses a degree in English Law. Your query may be dealt with by a variety of legal professionals, which may include solicitors, legal executives and legal assistants. Therefore information may be provided by a professional who is not a solicitor and will therefore not be a part of the solicitors indemnity fund. If you require the services of such a solicitor, you should seek to use solicitors from an incorporated practice. (14) Legal Advice Online is a web site providing basic legal information and is not a registered incorporated legal practice. Therefore no user of this site will be entitled to indemnity from the solicitors indemnity fund, as Legal Advice Online is not underwritten by the solicitors compensation fund. Should you wish to use the services of such a solicitor you should contact an incorporated firm of solicitors with the relevant expertise. (15) As clearly indicated on our web site we can only advise on the legal position in England and Wales and may not refund payment if you use this site requesting information outside our jurisdiction. (16) Our terms and conditions of use are subject to change at any time. (17) Although in many instances a response may be provided within three working days, on some occasions this may take a longer period. If more than 7 working days have passed without a response please send an e-mail regarding the situation to info@legal-advice-online.co.uk. (18) Even though the information provided by Legal Advice Online may be highly detailed you should not rely or base any future actions on the basis of a single e-mail, as there may be certain situations where the information provided might not be relevant to your current needs. Due to the variety and complicated nature of many situations, it is recommended that a solicitor should always be seen in person. (19) Information from Legal Advice Online does not constitute financial advice for which you should see an Independent Financial Advisor. (20) Complaints may be made in writing to the Legal Services Manager and sent to Legal Advice Online, 100 Wellington Street, Leeds, LS1 4LT. A response will be provided within 7 working days. (21) A refund may be provided for any customer who is unhappy with our service by sending an e-mail to accounts@legal-advice-online.co.uk

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